Privacy policy

Scope and contact

This policy covers the Laksha Fashion website, its feedback forms and its WhatsApp campaign system. Laksha Fashion is a clothing showroom at First Floor, MM Tower, Denkanikottai Rd, Shanthi Nagar, opp. Raghavendra Theatre, Shanthi Nagar West, Hosur, Tamil Nadu 635109. For privacy questions or requests, call +91 99431 05570 or visit the store. The website does not provide online checkout.

Information collected

The feedback form records your rating, optional comment, submission source, time and a customer identifier. If you choose to share contact details, it also records your name, phone number, clothing interests and contact preferences. WhatsApp marketing consent records include the phone number, whether you agreed, the source and time of consent. Staff may separately add contact details; being in that contact list does not grant marketing consent.

The campaign system records campaign participation, message identifiers, submission and delivery outcomes, provider timestamps, read receipts when available, verified reply references, opt-outs and relevant error information. It does not retain incoming WhatsApp message text in campaign event records. Administrator sign-in uses Google through Firebase Authentication.

How information is used

Feedback and contact details support customer service and feedback follow-up. WhatsApp marketing is sent only with valid opt-in, subject to opt-outs and frequency limits. Delivery and read information helps report campaign performance; a read receipt does not establish a purchase or interest. Consent and suppression records help prevent unwanted messages.

Service providers and external links

The website is hosted with Vercel and uses Google Firebase for authentication and data storage. WhatsApp messages are processed through Meta's WhatsApp Business Platform. These services process information needed to provide hosting, authentication, storage and messaging. Links to Google reviews, Maps, Instagram or WhatsApp open services with their own privacy practices.

Where optional website analytics are enabled, website interactions may be recorded. Authentication may use browser storage to maintain your session. Feedback submission state may be stored in the browser to preserve the form flow. First-party campaign links can record link requests; these are not proof of a purchase or a human click.

Your choices and WhatsApp opt-out

Sharing contact details and choosing WhatsApp marketing are separate, optional choices. You can withdraw marketing consent by replying STOP, UNSUBSCRIBE, CANCEL or OPT OUT to the campaign sender, through the WhatsApp preferences form, or by contacting the store. An opt-out suppresses future marketing; a message already submitted to WhatsApp may still arrive.

When secure phone verification is available, the preferences form sends an SMS verification code through Firebase. Your number is shared with Google for authentication and abuse prevention. Verification alone does not grant consent. We retain your explicit choice, timestamp, wording and version, source and verification reference as consent evidence. A new request never automatically clears an existing suppression.

Access, correction and data deletion

To request access, correction or deletion of website feedback, contact details or campaign records, call the store at +91 99431 05570 or visit in person. Tell us which phone number or feedback record your request concerns and what you want changed or deleted. Do not send passwords or access tokens. We may need to verify that the request relates to your records before acting.

Records are used for customer-service follow-up, campaign reporting, consent evidence and suppression. A deletion request will be reviewed with those purposes in mind; limited consent, opt-out or audit records may need to remain to prevent future unwanted messages or address applicable recordkeeping requirements. Deleting records from this system does not delete messages from your device or records independently held by Google or Meta.

Security and updates

Administrative access is restricted by authenticated roles. Campaign records and messaging credentials are handled through server-side access controls. This policy may be updated when the website or campaign system changes; the update date appears above.